About BLACKBIRD Automotive Care

BLACKBIRD Automotive Care is a premium automotive care brand specializing in high-quality car detailing, cleaning, protection, and maintenance products. Our mission is to provide innovative, reliable, and professional automotive care solutions that help customers keep their vehicles in excellent condition.

We strive to deliver not only premium-quality products but also a safe, transparent, and trustworthy online shopping experience.

Scope of this Privacy Policy

This Privacy Policy applies to:

• Visitors browsing our website
• Customers purchasing products from our online store
• Individuals contacting our support team
• Newsletter subscribers
• Users participating in promotions, contests, or surveys
• Business partners interacting with our services

This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from our website.

Information We Collect

To provide you with a seamless shopping experience, we may collect the following categories of information.

When you create an account, place an order, contact customer support, or subscribe to our newsletter, we may collect:

• Full Name
• Email Address
• Mobile Number
• Billing Address
• Shipping Address
• State, City & PIN Code
• Company Name (where applicable)
• GST Number (for business customers, if applicable)

To process and manage your orders, we collect information such as:

• Order Number, Products Purchased & Quantity Ordered
• Purchase Date & Order Value
• Shipping Method & Tracking Details
• Return & Refund Requests
• Warranty Claims (if applicable)
• Customer Support History

Your payment security is extremely important to us. All online payments are processed securely through trusted third-party payment providers. BLACKBIRD Automotive Care does not store any of the following:

Payment gateways independently manage and encrypt payment information according to industry security standards.

When you browse our website, we may automatically collect:

• IP Address, Browser Name & Version
• Device Type & Operating System
• Screen Resolution, Language Preference & Time Zone
• Internet Service Provider (ISP)
• Website Navigation History & Session Duration
• Referral Source, Device Identifiers & Clickstream Information

This information helps us improve website functionality, identify technical issues, and enhance user experience.

If you contact us through email, phone, WhatsApp, social media, or our contact forms, we may collect:

• Communication Records & Support Requests
• Feedback & Product Reviews
• Complaint Details
• Attachments or Images voluntarily shared with us

How We Use Your Information

Your information is collected only for legitimate business purposes, including:

• Processing and fulfilling orders
• Delivering products safely and on time
• Verifying customer identity
• Managing customer accounts
• Providing order tracking updates
• Responding to inquiries and support requests
• Processing returns, refunds, and replacements
• Improving website performance and customer experience
• Conducting internal research and analytics
• Preventing fraud, abuse, and unauthorized transactions
• Complying with legal obligations
• Sending promotional communications (with your consent)
• Launching loyalty programs and exclusive offers
• Maintaining transaction records for accounting purposes

Cookies & Similar Technologies

BLACKBIRD Automotive Care uses cookies and similar tracking technologies to improve website functionality and user experience. Cookies help us:

• Keep products in your shopping cart
• Remember your login preferences
• Store language and region preferences
• Analyze website traffic and improve page loading speed
• Understand customer behavior
• Display personalized recommendations
• Measure advertising performance
• Enhance website security

Sharing of Information

We respect your privacy and never sell or rent your personal information. Your information may only be shared with trusted third-party service providers that assist us in operating our business, including:

• Payment Gateway Providers
• Courier & Logistics Partners
• Website Hosting Providers & Cloud Storage Providers
• Customer Support Platforms
• Email Service Providers
• SMS & WhatsApp Notification Services
• Marketing & Analytics Partners
• Government or Regulatory Authorities where legally required

Each service provider is contractually expected to maintain appropriate security and confidentiality standards.

Data Security

Protecting customer information is a core part of our business. We employ appropriate technical and organizational measures, including:

• SSL (Secure Socket Layer) Encryption
• Secure Payment Gateway Integration
• Firewall Protection & Server Monitoring
• Malware Detection Systems
• Access Control Mechanisms
• Password-Protected Administrative Panels
• Regular Software Updates & Security Audits
• Backup & Disaster Recovery Procedures

Although we make every reasonable effort to protect your data, no method of transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

• Complete your purchases
• Process returns and refunds
• Provide customer support
• Fulfill warranty obligations
• Meet accounting requirements
• Resolve disputes
• Comply with legal obligations
• Prevent fraudulent activities

When information is no longer required, it is securely deleted, anonymized, or archived in accordance with applicable laws.

Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Update your account details
• Request deletion of your data
• Withdraw marketing consent
• Request a copy of your personal information
• Restrict certain processing activities
• Object to specific uses of your information
• Lodge a complaint with the appropriate regulatory authority

Requests may be submitted using the contact information below.

Third-Party Websites

Our website may contain links to third-party websites, payment providers, courier tracking portals, and social media platforms. These external websites operate independently and maintain their own privacy practices. BLACKBIRD Automotive Care is not responsible for their content, security, or privacy policies.

We encourage you to review the privacy policies of any third-party website you visit.

Children's Privacy

Our products and services are intended for users aged 18 years or older.

We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will promptly delete such information from our records.

International Data Transfers

If you access our website from outside India, your information may be transferred to, processed, and stored in India or in jurisdictions where our service providers operate. By using our website, you consent to such transfers in accordance with this Privacy Policy.

Policy Updates

We may revise this Privacy Policy periodically to reflect changes in our services, legal requirements, business operations, or technology.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Your Consent

By accessing, browsing, or purchasing products from BLACKBIRD Automotive Care, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

You consent to the collection, use, storage, disclosure, and processing of your personal information in accordance with this Privacy Policy.