Our Return & Refund Policy

We accept returns or refunds only if the product received is physically damaged during transit or if you receive a completely incorrect product.

Please note that we do not accept returns or provide refunds for reasons such as:

• Change of mind
• Product no longer required
• Ordered by mistake
• Incorrect product selected by the customer
• Minor packaging wear that does not affect the product
• Dissatisfaction after using the product
• Damage caused by improper handling or misuse after delivery

Mandatory Open Box Delivery

To ensure transparency and protect both our customers and our business, Open Box Delivery is mandatory for all eligible return or refund claims.

Customers are requested to inspect the package carefully at the time of delivery in the presence of the delivery executive.

If Open Box Delivery is available in your location, you must verify the product before accepting the package.

Unboxing Video is Compulsory

A continuous, clear, and unedited video recording of the complete unboxing process is mandatory for every return or refund request.

The video must clearly show:

• The sealed shipping package before opening
• The shipping label with the order details
• The package being opened from the beginning
• The product inside the package
• The condition of the product upon opening
• Any visible damage or manufacturing defect

This policy helps us verify transit-related damages and prevents fraudulent claims.

Eligible Return & Refund Cases

Your request may be approved only if:

• You receive a physically damaged product
• You receive an incorrect product
• The product has a manufacturing defect
• The product is missing essential components due to packing errors

All claims are subject to verification by our Quality Assurance Team.

Conditions for Approval

To qualify for a replacement or refund, you must:

• Provide your Order Number
• Submit clear photographs of the damaged product
• Submit photographs of the shipping box and shipping label
• Provide the complete unedited unboxing video
• Keep the product unused and in its original packaging
• Retain all original accessories, labels, and invoices

Failure to meet any of the above conditions may result in rejection of your request.

Non-Eligible Cases

Returns, replacements, or refunds will not be accepted under the following circumstances:

How to Report a Damaged Product

If your product arrives damaged, please contact our Customer Support Team within 24 hours of delivery. Please include:

• Order Number
• Customer Name
• Mobile Number
• Clear photographs of the damaged product
• Photos of the outer shipping box
• Photos of the courier label
• Complete unedited unboxing video

Incomplete submissions may delay or prevent claim approval.

Inspection & Verification

After receiving your request, our Quality Assurance Team will review all submitted evidence. The verification process may include:

• Reviewing the unboxing video
• Inspecting product photographs
• Verifying shipping records
• Confirming order details
• Reviewing packaging condition

BLACKBIRD Automotive Care reserves the sole right to approve or reject any return or refund request after verification.

Replacement Policy

If your claim is approved, we will first attempt to provide a replacement of the same product, subject to stock availability.

If the product is unavailable, we may:

• Offer an equivalent replacement product, or
• Process a full refund to the original payment method

Refund Process

Depending on your bank or payment provider, the credited amount may take additional time to appear in your account.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after the customer provides valid bank account details.

Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

Shipping Charges

If the return is approved due to:

• Transit damage
• Incorrect product shipment
• Verified manufacturing defect

Fraud Prevention Policy

To protect genuine customers and prevent fraudulent activities, BLACKBIRD Automotive Care reserves the right to reject any claim involving:

• Edited or incomplete videos
• Missing unboxing evidence
• False or misleading information
• Repeated suspicious claims
• Product tampering after delivery

Limitation of Liability

BLACKBIRD Automotive Care shall not be liable for:

• Damage caused after delivery
• Improper use of products
• Customer negligence
• Incorrect storage
• Delay caused by courier partners
• Indirect or consequential losses

Our maximum liability shall be limited to the purchase value of the affected product.

Changes to this Policy

We reserve the right to modify or update this Refund & Returns Policy at any time without prior notice.

The latest version will always be published on our website with the updated Effective Date.

Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us:

Customer Acknowledgement

By placing an order with BLACKBIRD Automotive Care, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy.

You further acknowledge and accept that:

• Returns and refunds are available only for products that are damaged during transit or incorrectly delivered
• Open Box Delivery must be completed wherever available
• A complete, continuous, and unedited unboxing video is mandatory for all damage-related claims
• Claims submitted without the required unboxing video or supporting evidence will not be eligible for any refund, replacement, or return